Chula Vista Alarm
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proper alarm system use.

Customer Support

False Alarm Prevention Guide

Click here to visit FARA's, False Alarm Reduction Association, website and learn more about how to prevent false alarms.


"EVC" Enhanced Call Verification

We will now attempt to call the numbers on your ECV list first before dispatching the police. This new ECV process tells the Central Station Operator responding to an alarm at your home or business to call your ECV call list first if the call to your home or business goes unanswered. If no one is available on your ECV list, the monitoring center will dispatch the police. Additionally when we receive the Cancel after an alarm from your system we will not dispatch the PD, if we have already dispatched the PD we will attempt to cancel them.

Reducing False Alarm Calls

Chula Vista Alarm (CVA) is in the forefront in working with the alarm industry, law enforcement and local municipalities in promoting best practices in alarm management. This enhanced call verification ECV program has proven to reduce incidents of false alarm calls to the local authorities. Many cities are making this the law by adding ECV to their alarm ordinance.

The new ECV information for your account can be updated and faxed or emailed to the following:
Fax: (619)476-9954 | Email: customers@CVAsecurity.com

1.
ECV Contact? Yes No    
Name:
Password:
Phone 1:
Phone 2:
2.
ECV Contact? Yes No    
Name:
Password:
Phone 1:
Phone 2:
3.
ECV Contact? Yes No    
Name:
Password:
Phone 1:
Phone 2:


ECV Frequently Asked Questions >


Owner Manuals

DSC DSC:
http://www.dsc.com/index.php?n=enduser&o=identify
Honeywell Honeywell:
http://www.security.honeywell.com/hsc/resources/matrix/
Alarm BC Others:
http://www.alarmsbc.com/manuals.htm

Pay My Bill

Secure Online Bill Payment >

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Request Service

By Phone: 619 585.9111
By Fax: 619 476.9954
By email: service@cvasecurity.com
By Mail: P.O. Box 211870, Chula Vista CA 91921


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Customer Referrals

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